Regarding shipping and inquiries during the Golden Week period

Thank you for always using the POLED online shop.
During the Golden Week period (Wednesday, May 3rd to Sunday, May 7th), inquiries and deliveries will be handled as follows.
We apologize for any inconvenience or trouble this may cause you, and we appreciate your understanding.

Closure period: Wednesday, May 3, 2023 - Sunday, May 7, 2023

*We will not be able to answer any inquiries regarding shipping status during the holiday period. Please check the shipping completion email we send you after shipping.

[Order]
You can place your order any time during the Golden Week holidays, regardless of holidays.

[Delivery holiday period]

Orders placed between 5/2 (Tue) and 5/7 (Sun) will be shipped from 5/8 (Mon) onwards.

*Even if you specify a delivery date, we may not be able to meet your request depending on the delivery company or traffic conditions. In addition, delivery may take longer than usual due to a concentration of orders or traffic conditions. Please note in advance.

[About inquiries]

Customer support will also be closed during the above period.
For inquiries received after 18:00 on Tuesday, May 2nd, we will respond to them in the order they are received starting from Monday, May 8th.

*We are unable to respond to inquiries made during holidays, or requests to change or cancel the specified delivery date of products, etc. Please note that we may not be able to meet your requests .