User Guide

Payment Method

You can choose from the following methods:

• Credit card (VISA / Master Card / American Express / JCB)
• Smartphone payments (PayPay, dPayment)
• Rakuten Pay
• Postpaid (convenience store/bank ATM)
• atone Next month payment (convenience store/direct debit)

▼Credit card payment

◎ Accepted cards
VISA / Master Card / American Express / JCB

◎Payment frequency: One-time payment only

◎Card holder name <br>As a general rule, we do not accept credit cards in the name of anyone other than the person placing the order. If you do not have a credit card in the name of the person placing the order, please choose another payment method.

◎Security code <br>We ask you to enter a security code to prevent fraudulent use of your credit card.
The security code is a three-digit number printed on the back of your Visa or MasterCard card, and a four-digit number printed on the front of your American Express card.

◎Registering your card number If you register your email address and mobile phone number with "Shop Pay," you will be able to make payments easily the next time you make a purchase by simply entering a six-digit code sent to your mobile phone number via SMS. There is no need to enter your credit card information again.
⇒Click here to register and log in to Shop Pay (external site)

▼Smartphone payment

This is an electronic payment method that allows you to pay using a QR code on your smartphone or a dedicated app.
We use the payment processing service KOMOJU.
*To use this service, you must first register with the PayPay or dPayment app.
*After switching to the app, please complete the payment promptly.

◎Available payment methods
PayPay / dPayment

◎Payment method <PayPay>
1) When placing your order, select "PayPay" on the payment screen and click "Confirm Order".
2) You will be redirected to the KOMOJU payment screen, where you can select "PayPay".
3) Check the payment amount displayed and click "Proceed".
4) The smartphone payment app will launch, so follow the on-screen instructions and click "Pay."
5) Once payment is complete, you will be redirected to our "Order Completion Screen".

<dPayment>
1) When placing an order, select "d Pay" on the payment screen and click "Confirm Order."
2) You will be redirected to the dPayment website, where you will follow the instructions on the screen to complete the payment process.

▼Rakuten Pay

You can make smooth payments using your usual Rakuten ID and password. Earn and use Rakuten points! Enjoy the "easy," "secure," and "profitable" Rakuten Pay.
*Rakuten Points can only be earned when paying with Rakuten Card, Rakuten Points, or Rakuten Cash.

◎Payment Method
1) When placing your order, select "Rakuten Pay" on the payment screen and click "Confirm Order."
2) You will be redirected to the Rakuten member login screen, where you can log in with your Rakuten ID.
3) Check the details displayed on the Rakuten Pay website and complete your payment.
4) Once payment is complete, you will be redirected to our Poled Japan payment completion page.

◎ Regarding the use of Rakuten Points, please check the automated email sent by Rakuten or your Rakuten Pay usage history for information on the use of Rakuten Points.

▼Payment after delivery (convenience store/bank ATM)

Deferred payment (convenience store/bank ATM) is a safe and easy "deferred payment" option that allows you to pay at a convenience store or bank ATM after your order is completed.
All you need is a mobile phone number and email address.
The deferred payment fee is 209 yen (tax included).

■Payment process ・The day after your order is confirmed, you will receive an email and an SMS with the payment number you need. Please make the payment at a convenience store or bank ATM (Pay-easy) within 10 days.

■Note: Payment will be made via the specified method in accordance with Net Protections Inc.'s terms of use .
・For details, please see the official website .

▼atone Next month payment (convenience store/direct debit)

atone is a payment system that anyone can use immediately. You can pay for this month's usage in one lump sum at a convenience store or by direct debit the following month.
You can earn 1 point for every 200 yen you spend, which is a great way to earn NP points that can be used for shopping at atone. For more details, please see the atone official website .
■Payment method The number required for payment will be emailed to you at the beginning of the month following your purchase. Please make the payment by the 10th of the following month at a convenience store terminal such as Loppi or at a bank ATM (Pay-easy).
You can choose from the following four payment methods. Please complete the procedure by the end of the month via the smartphone app or your online account page.

(1) Convenience store terminal/bank ATM (Pay-easy) *Standard setting
(2) Electronic barcode (convenience store)
(3) Postcard invoice (convenience store)
(4) Direct debit *Convenience store terminals/bank ATMs (Pay-easy) cannot be used to make payments at Seven-Eleven.
*Electronic barcode and postcard invoices can also be paid at 7-Eleven.

■Notes: There is no charge for payment.
・A billing fee of 209 yen (tax included) will be charged only in the month of use. (Free if you use direct debit)
・The payment due date varies depending on the payment method.
- Fees will be charged in the manner specified by Net Protections Inc. in accordance with their membership terms and conditions .

Shipping

▼Shipping fee

Shipping is free nationwide.

▼Delivery company

• Yamato Transport Courier Service
• Some products are shipped by trackable mail (Nekoposu)

▼Number of days from order to shipping

If the item is in stock, it can be shipped on the same day if you order by 12:00 noon (9:00 on Saturdays, Sundays, and holidays).
Pre-order items will be shipped 1 to 3 business days before the release date.

*If there is a large number of orders, shipping may be delayed.

• If you check out a pre-order item and a regular in-stock item at the same time, the items will be shipped together on the delivery date of the pre-order item.
• We do not ship overseas.

Delivery may be delayed depending on weather and road conditions.
The tracking number will be included in the "Shipping Information" email that we send you at the time of shipment.
For delivery status after shipment, please check the parcel inquiry system of each delivery company.

Changes/Cancellations

We will prepare your order for shipping immediately after receiving it.
After an order has been placed, we cannot accept cancellations, changes to products, or changes to the delivery address, name, etc. Please be careful not to make any mistakes when placing your order.

Returns and Exchanges

When the product arrives, please check that there are no defects and that it matches your order.

▼Returns and exchanges due to customer convenience

Due to the nature of the product, we do not accept returns or exchanges for reasons such as the following:

• Items that have been damaged or soiled after receipt
• Reasons include the size not fitting, the color or texture being different from what you expected, etc.
• Frayed threads on general products
• Exchanges for other sizes, products, colors, etc.
• If there are differences in color and texture due to your monitor settings

▼Returns and exchanges due to defective products

We take every precaution to ensure the quality of our products, but if you find any defects, damage, or incorrect products, please contact us by email within 7 days of receiving the product.

• If the product is defective, we will exchange it.
• If the product is defective, we will cover the return shipping costs.
• If an item is sold out or a replacement is not available, we may offer a refund.
• Please note that if the product is returned without prior notification, we will not be able to accept the return or exchange.

▼If you are unable to receive the product and it is returned

If you do not receive the product after it has been shipped from our store and return it to us, we will have to refund your money and cancel your order.
In this case, we will consider the return to be due to customer's convenience. Please note that shipping and handling fees will be borne by the customer.
* Only the product price will be refunded, and shipping fees will be borne by the customer.

gift

◎ Regarding gift wrapping: If you purchase a gift bag together with the applicable product, we will gift wrap it.
Please see the gift bag page for more details.

◎ Regarding gift wrapping: We do not provide gift wrapping services.

coupon

The discount will be applied when you enter the coupon code on the order screen.
Please check the terms and conditions of your coupon before using it.

1. Select the product you want and add it to your cart.
2. On the shopping cart screen, confirm your order details and click "Proceed to purchase."
   *The discount has not yet been applied at this point.
3. Enter the coupon code.
   For PC: Enter the code in the "Coupon Code" field and click "Apply" <br>For smartphone: Tap "Order Details/Coupon Entry", enter the code in the coupon code field and tap "→"
4. When a coupon code is applied, the "Coupon Name" and "Discount Amount" will be displayed under "Discount".
   Additionally, the total amount will change to the amount with the coupon discount applied.

*Please make sure to check that the discount has been applied on the screen.
*If you do not meet the conditions for using the coupon code, you will not be able to use it.
*If the coupon discount is not applied properly, please contact us using the inquiry form .
*Please note that coupons cannot be applied after the product has been shipped.

Recommended environment

Windows: Latest versions of Google Chrome, Mozilla Firefox, and Microsoft Edge
Mac (Macintosh): Latest versions of Safari and Google Chrome
iPhone: Latest version of Safari
Android: Google Chrome latest version

If you are using Internet Explorer, the page may not be displayed correctly. Please use Microsoft Edge.
If you experience any problems with the display or operation of the site, please try using the recommended environment listed above.

inquiry

[Business hours] Monday to Friday / 10:00 to 17:00
*We are closed on Saturdays, Sundays, public holidays, Golden Week, New Year's holidays, and days designated by our company as holidays.
* After confirming the details, our staff will contact you.
Contact form