We take every precaution to ensure the quality of our products, but if there is any defect or damage,
Please contact us via chat, inquiry form or support email address within 7 days of receiving the product.
We will only respond in the following cases:
◆Available period
If you contact us within 7 days of receiving the product.
Limited to the following cases of delivery errors, initial defects, and product malfunctions.
・If the product you received is different from the product you purchased
- Damage or soiling of the product
Please note that we cannot accept exchanges for defective products after the support period has ended.
When contacting us, we apologize for the inconvenience, but please attach an image or video of the problem area.
We ask for your cooperation so that we can respond as smoothly as possible.
In the event of a product malfunction, we will replace parts or the product in accordance with the warranty period for each product.
There may be cases where an exchange cannot be accommodated, such as when it is impossible to arrange the same product.
In that case, please understand that we will refund your money.
* Malfunctions caused by the purchaser's negligence are not covered by the warranty.
*We do not accept returns at the request of the purchaser.
