- After you receive the product, we cannot accept returns or exchanges once the mat has been assembled or cut. (Please make sure to check that the product is the one you purchased after receiving it and that there are no defects. - Allow the mat and floor to dry completely before use. - Due to the characteristics of the TPU material, yellowing may occur depending on the usage environment (humidity, direct sunlight, high temperature fluorescent lights, LED lights, etc.). This is not a product defect, but a phenomenon caused by the characteristics of the material. Exchanges and returns due to this will not be accepted. - When a new product is opened, it may have a smell unique to the material, but if you leave it in a well-ventilated place for a certain period of time, the smell will disappear naturally. - The air bubbles on the bottom of the mat are due to the characteristics of the manufacturing process, and are not a product defect and do not affect the performance. - Due to the characteristics of the TPU manufacturing process, there may be color differences depending on the production date. - If pressed against heavy furniture for a long time, the surface may not be restored. - Please note that sharp objects may scratch and damage the surface. - If it comes into contact with a rough brush or volatile chemicals, the product may be damaged. - The gap in the unused space may widen as you use it. - You can use a vacuum cleaner, but Please refrain from using vacuum cleaners with strong suction power or steam vacuum cleaners. ・Please be careful that infants do not lick or peel off the surface of the product. ・When storing the product, stack it horizontally and store it in a well-ventilated place.
Poled Japan Support Team: customer@poled.co.jp
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